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How to Enroll, Register, and Sign In to an FOS11 Chat
When you click on the link we send in our Action Alerts to enroll in a chat you will need to follow these steps. If you experience any problems during this process, email chathelp@familiesofseptember11.org and describe the issue you are having and give us your contact information, so we can help you through the login. First use your FOS11 membership username and password to get to the chat registration (if you don’t know your membership information, you may retrieve it or re-register by clicking here.
Then, create a specific chat name and password for this chat. Your chat name and password should use only letters - do not use numbers or symbols. You can re-use your chat name and password for subsequent chats. A few minutes later you will receive a confirmation email that you are enrolled which also includes the link to use on the day of the chat, to get into the chat. Log in to the chat 15 minutes before the chat is scheduled to begin. Click on the link that was sent in the email (mentioned above). Be sure to use your FOS11 membership username and password and your chat name and password when prompted. Your computer may then prompt you to install the JAVA Runtime environment, which is required for the chat. You may need an upgraded version of JAVA to participate in the chat. Allow the chat interface to direct you to the upgrade, then you click "yes" to upgrade, and the JAVA wizard will walk you through the process. It may take a few minutes, but it is not difficult. If you experience problems you can download the latest version of JAVA at the Parachat website: The chat window should look like this: If you experience any problems during this process, email chathelp@familiesofseptember11.org and describe the issue you are having and give us your contact information, so we can help you through the login.
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